Support
Last updated: October 3, 2026
Need help with N4Life? Check the answers below, or reach out and we'll get back to you as soon as we can.
Contact support: n4lifeapp@gmail.com
Please include the email linked to your account, your device model and app version, and a description of the issue. Don't send your password.
Frequently asked questions
I forgot my password. How do I reset it?
On the login screen, tap “Forgot password” and follow the instructions sent to your email. If you don’t receive it, check your spam folder or contact us.
How do I pay, renew, or cancel my plan?
N4Life plans (Monthly, 6 months, Yearly) are paid by mobile money (Zaad, EVC Plus, Sahal). Plans do not renew automatically, so there is nothing to cancel — to continue, renew in the app under Profile > Subscription. New accounts get a 7-day free trial that ends on its own and does not charge you.
I paid but my plan isn’t active.
Email us with the phone number you paid from and the time of payment, and we will fix it.
How do I request a refund?
Email us to request a refund and we will review it.
How do I delete my account and data?
Go to Profile → Preferences → Delete Account in the app, or visit our Delete Account page for other options.
Are the calorie and workout recommendations medical advice?
No. N4Life provides general fitness and nutrition information, and AI-generated content may be inaccurate. Consult a qualified healthcare provider before starting any exercise or diet program.
The app is crashing or something isn’t working.
Make sure you’re on the latest version of N4Life and your device’s operating system, then restart the app. If the problem continues, email us with your device model, OS version, and a description of what happened.